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Monthly Archives: September 1984

ELEVATING GUEST SERVICE AT ORLANDO’S PREMIER MEETING HOTEL

audioWhat is your favourite feature of this radio earpiece? In my opinion, I much like the design job – Its cooler than an Inuit’s underpants!

The hotel of choice for professional meeting planners across the country, The Peabody Orlando is celebrated for its contemporary elegance, luxurious accommodations and award-winning service. With over 300,000 square feet of flexible function space – including the pillar-free 55,000-square-foot Peabody Grand Ballroom and 105 deluxe breakout rooms – this premier property is a dream destination for corporate and convention planners alike.

Whether conventioneer, tourist or business traveler, guests anticipate a high level of responsiveness and the hotel staff work diligently to exceed expectations. From handling international exhibitions to hosting the crowd-pleasing daily “March of the

Peabody Ducks,” The Peabody Orlando stands out from the flock of first-class resorts.

As The Peabody Orlando added a new 32-story tower, revamped pool complex and expansive spa and fitness center, it gained a new communication challenge. How could it equip employees with the tools to provide seamless guest service – with twice the number of rooms and five times the meeting space?

MAJOR EXPANSION CREATES ROOM FOR CHANGE

Energized by an enterprising $450 million dollar investment, The Peabody Orlando spread its wings and soared to towering success. Two years, a new tower and a massive renovation later, it is one of the largest non-gaming hotels in the nation.

Brian Seays, Regional IT Director for The Peabody Group, describes the necessity of mobilizing staff to handle guest requests across the vast 52 acre property. “One of the biggest challenges I had was the expansion of our hotel. We started out with 891 rooms and 60,000 square feet of meeting space. We’ve now grown to 1,641 rooms, over 300,000 square feet of meeting space and 1,700 employees. Most of them are using their radios on a daily basis, from engineers to security to guest services, banquet, beverage, catering, sales and convention services staff.”

“We have a very large footprint now,” adds Margie Sanchez, Assistant Director of Conference Management, “and to get our guests from the main lobby to one of our ballrooms requires a lot of

finesse and being able to give directions very clearly. Our associates are used to walking our guests to certain areas, so the familiarity of that space is very, very important not only to our associates, but to communicate that to our guests.”

The increased footprint presented unique communications challenges. The Peabody Orlando’s existing five channel analog trunked system was now insufficient to provide adequate coverage with the addition of the larger building. One of the alternatives hotel management had explored was cellular because of the small, lightweight devices, but spotty coverage that caused dead spots in the back hallways and in the elevators, the long-term monthly $50 per unit fee, and operating on an unreliable public network ultimately made that technology unattractive.

When management were introduced to MOTOTRBO SL Series digital two-way radio technology, they realized they could still get devices that replicated the slim, discreet form factor of a mobile phone, without having to pay recurring costs or operate on a public

network, which provided more reliability since the hotel sits in a hurricane zone. Even more, they could enjoy the robust benefits of two-way radio communication that would continue to run their HotSOS applications and provide crystal clear voice transmission.

MOTOTRBO SL SERIES: SMARTPHONE SLEEK. TWO-WAY RADIO ROBUST.
Ultra-thin, ultra-light and loaded with hospitality features, the innovative design and features of the MOTOTRBO SL Series enhance the level of

professionalism and discretion so users can provide superior customer service and faster response times. “I think the form factor is key,” said Seays. “As management, you’re going in and out of meetings and your wardrobe really doesn’t lend itself to carry a five-

pound device hanging from your belt loop. The SL Series is no different than carrying my cell phone.”

Over in Conference Management, Margie Sanchez agrees with how slim, lightweight and discreet the SL Series is. “The flexibility that the new radio has, in its size, in the earpiece, makes it almost like it’s not really there. So it is quite convenient in communication to our other associates while we assist our guests.”

INSTANT DATA AND IMPROVED DECISION-MAKING

Whether it’s discreet text messaging or easy-to-read work order tickets, the SL Series improves the way the staff at The Peabody Orlando interacts and reacts. With integrated Bluetooth® in the radio, they can use wireless accessories to move freely without the hassle

of wires, and share real time information and streamline their response. Hotel security, for example, relies on text messaging for rapid, unobtrusive communication that is covert and doesn’t distract employees or guests.

From management to maintenance, employees are also enthusiastic about the 2-inch, full color, five line

screen that reduces HotSOS work order steps, improves readability and increases their efficiency. “We’ve

been very big fans of the HotSOS application,” Seays explains. Rather than scrolling through multiple screens to view a work order, “With the SL Series screen you get a lot of that message on your first glance, which is very good. It allows us to respond to our guests quickly and effectively.”

HEAR CLEARLY OVER CLATTER AND CHATTER

According to Sanchez, the SL Series offers excellent voice clarity, even in the commotion of a crowded event. Its Intelligent Audio automatically adjusts radio volume to compensate for background noise, so she won’t miss a call in a loud ballroom or disturb guests when she steps back into a hushed hallway.

“The Intelligent Audio feature was a great benefit for us,” she says, “especially when you’re dealing with an event that might have 1,200 people. The radio took out all that background noise and what was being communicated amongst our staff was very, very clear. That is key, because when you have a lot of different events and chatter on the radio, you want to be able to pick up exactly what is being said, so you can respond to it as quickly as possible.”

BE DISCREET WITHOUT DISTURBING GUESTS

Covert and comfortable Bluetooth wireless accessories are the perfect fit for discreet communication throughout the hotel. “I’ve been using the Bluetooth and I’m ecstatic about it,” says Jon Vereen in Security Training. “I can still hear the sounds that are around me, and the radio comes in crisp and clear. I don’t have to unplug it to talk to a guest.”

“The headset makes it seamless,” adds Sanchez.

“It makes getting answers so much faster, and it gives a certain confidence to our guests when they ask questions, that we are able to readily give the response they’re looking for. There’s no delay.”

MAKE SEAMLESS SERVICE SEEM EFFORTLESS

With its sleek shape, easy-to-use interface, exceptional audio and integrated data applications, the SL Series digital radios have improved The Peabody Orlando’s ability to respond to its clientele. “Guest experience has been out of this world with the transition,” says Seays.

“When we were using the analog system, it would take several minutes to get a clear radio to speak from. If there was a guest or a group who needed assistance, you could be waiting three minutes. The MOTOTRBO digital system has given us the ability to have thousands of channels to use, and we don’t have those kinds of delays.”

“To maintain a rating as a Forbes Four-Star, AAA Four Diamond hotel, it really requires us to be able to quickly mobilize and act on behalf of our guests,” Seays points out. As The Peabody Orlando showcases its capabilities to the convention industry and beyond, the SL Series is helping them project an image of elegant professionalism and provide a level of impeccable guest service.

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Guidelines Buying The Best Earphones in India

I am involved within the Internet Marketing Industry for over five years now. Although I’ve a day job as an plumber in an esteemed firm, I still find time to keep my personal blog and come up with 10 to 20 blog posts a day. Writing is his passion Earpiece by doing what he likes to do – write, write and write some more.

headset. earphonesHeadphones/ earphones are indispensable accessories for music lovers on the move.
And given the number of brands and the kind of competition that the market is filled with, buying the best earphones in India can be a difficult choice. To deal with this, one must prioritise his needs and decide on the features first, and go for headphones, headsets and earphones that can be called good from an overall perspective.

Also, it is advisable to opt for headphones from reputable brands as they seldom compromise with the quality and give the consumer the best in technology.
Let us take a look at some of the things that the buyer ought to spare a thought on when he intends to buy the best earphones in India. These if overlooked or compromised with may spoil the music listening experience.

The type – Earphones can be divided into two types, earbuds and in canal earphones. The former comes in the form of tiny modules which sit nicely inside the ear. The latter, finer and costlier, goes a little farther and fits right inside the ear. Both the types are intra aural and put straight into the ear canal, and strongly influence the overall fit.

The design and purpose/ primary use – Designs of the headphones ought to be purpose oriented as different layouts define the type of usage the headphone/ earphone is dedicated to. The purpose, whether the music accessory is meant for general or professional use, gaming or entertainment, sports or workouts, should therefore be kept in mind.

The kind of music that is to be played – Headphones are often categorised on the basis of the type of music they are made to play, e.g. hip hop, rock & pop, jazz, classical, music & entertainment, speech, gaming, communications, etc. Choosing a headphone that is meant for gaming but using it for listening to classical music might not be that rewarding a process.
So the accessory has to be selected according to the kind of music that is to be played.

The sound quality – The headphone/ earphone should offer musical balance and an acceptable reproduction of sound. Stereo sound, proper bass to enhance the low definition sound of MP3s, excellent levels of detail and an advanced acoustic system are some of the features that listeners usually look for in their ‘ideal’ headphones.

A strong battery/ replaceable cable – The headphone ought to have a powerful battery if it is wireless and come with a strong as well as replaceable cable if it is wired.

Wearability and durability – The headphone/ earphone has to come with a promise of longevity and a decent shelf life, and complemented with utmost wearing comfort.
Others features that would give the headphone/ earphone a cut above the rest may include dynamic driver systems, noise cancelling technology, Bluetooth capability (for wireless earphones), built-in controls, compatibility with in-flight entertainment systems and the like.

Listed below are some of the best Sennheiser earphones that have made their entry into the Indian market and received a lot of positive reviews. They are as follows:
The CXC 700, the MX 170, the MX 270, the MX 470, the MX 580, the CX 215 (Blue, Bronze, Green, Orange, Red) and the MX 365 (Blue, Bronze).

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Two Way Radio – Modern Means of Communication

audioWithout giving too much about this earpiece piece of writing, but I found it remarkable and relevant to what I’m now doing.

In this fast paced world, communication plays a very important role. Modern Advancements in the field of communication has made this world a global village wherein people from all around the globe can commute with one another quickly and with ease.
With the invention of radio modern means of communication has been driven to an unsurpassed height wherein ease in communication enhances the work ethics by reducing the time and money spend on communication related problems. Employees can instantly keep in touch with one another with the help of two way radio equipment.

Radio as a modern means of communication is definitely creating a revolution in the field of communication.
Huge industrial units have thousands of employees and the supervisors who manage them must be around their respective groups to motivate and guide them to work properly. At the same time higher officials like field managers cannot possibly be present at every nook and corner of the industrial area.

In such cases two way radio communication systems can help these people to stay in constant touch with one another. Apart from this these radios are highly efficient and very useful for security guards in the campus. The importance of this great means of communication is felt only when an emergency situation arises.

At such times one can easily alert the others and thereby reduce the risk of theft or other security breaches.
If you need an effective radio communication system to be installed in your premises, you should call a systems expert. They will access your needs and prepare a proposal as to what kind of equipment and the number of radio devices you will need along with the frequency of the system or the power needed to run the system efficiently will be evaluated.

After this assessment, the rate for such an installation is discussed and then when the deal is finalised the installation work starts. The central radio communication device systems are installed and thus your company will have an efficient and purpose driven communication system instantly.
These radio communication systems are handheld wireless devices which are very handy and easy to use.

In case of popular events or if you need these devices for particular events or programs then you can even hire these devices. Many companies provide sales as well as hire the radio devices for a moderate rent. Whatever the need the sales, after sales maintenance and repair is all generally handled by the single company who offers you the device.

It is best to choose such a company for these services as they will know about the devices better.
From the point of security, these devices provide excellent service and moreover the time and cost spent on manual communication is huge and very impractical compared to the speed of communication and action that you can enjoy by installing the radio devices for communication.

We can say that radios are the best modern means of communication that humanity has ever had and will ever have.