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Monthly Archives: August 1979

IMPROVING COMMUNICATION AT A HISTORIC five-STAR HOTEL

While many of our visitors might be keen on some of my own writing, here is one i found looking around edu blogs that is far better written than I might ever hope to reach. Maybe in the future I’ll get to this level, you never know.

Located in the heart of London, the world-renowned Claridge’s Hotel is famous for its five-star service and premier clientele that includes celebrities, dignitar-ies and the business elite. Named “Top UK Business Hotel 2009” and “Best UK Hotel for Rooms 2010” by Cond矎ast Traveler, providing flawless service is paramount to this historic luxury property.

Guests expect extraordinary attentiveness, responsive security and absolute discretion from Claridge’s staff. The challenge facing the hotel was how could it achieve instant, reliable and seamless communication and make it virtually invisible to guests?

The Challenge

INSTANT, DISCREET AND RELIABLE COMMUNICATION, AROUND THE CLOCK

Claridge’s unique Art Deco architecture presented a unique set of challenges. “Our building is over 100 years old,” explains Tony Matthews, Security Manager. “It’s constructed of concrete, steel in

between, and we had a lot of problems getting radio signals through.”

With walls up to a meter thick, alternative technologies in the hotel such as phones and Wi-Fi can suffer from blackspots and poor reception leading to missed calls. Some areas, such as the kitchen

and basement, had no coverage at all. Given the high-profile clientele and security needs of guests, communication throughout the property had to be reliable and uninterrupted. If someone needed assistance or an incident occurred, response had to be immediate.

DISCREET COMMUNICATION, FROM STREET TO SUITE

Communication devices for a hotel this sophisticated had to be sleek, discreet and stylish, too. From the street to the penthouse suite, Claridge’s sought a communication tool where function met style. It had to fulfill coverage and reliability requirements and

fit neatly under their tailored, executive uniforms. The ideal device must be slim, light and easy to use, without bulkiness or obtrusiveness.

According to Russell Penton, Health and Security Officer, “The radio needs to be small so that it’s not obvious to any of our guests that I’m wearing it. And because we do such long shifts – 12 hours plus – the more comfortable and lightweight the radio is, it’s a benefit to us as an end user, definitely.”

MOTOTRBO™ DIGITAL

TWO-WAY RADIOS DELIVER IT ALL

When Cliff Davies, Director of Sales and Marketing at Audiolink Ltd., an authorized Motorola distributor, learned about Claridge’s desire to improve communications, he recommended the MOTOTRBO™ system of two-way digital radios, repeaters, accessories, applications and services.

MOTOTRBO delivered all the benefits of digital, including instant, uninterrupted communication; increased capacity for talk groups in the hotel; excellent coverage, even in drop-out areas; integrated data applications designed for hospitality; and extended battery performance for long work shifts.

Claridge’s Hotel Operations Manager Michael Bonsor underscores how important MOTOTRBO is to hotel operations. “A communications tool has to be quick, easy to use, and reliable,” he says. “When there is an emergency in the hotel, when there is a fire alarm or security incident, we need to be able to rely on a

communication tool. Sometimes the phones don’t work or we don’t have mobile phone reception, but the radios always work.”

“The SL Series radios are the biggest step forward that I’ve seen as a radio user. They’re much more advanced in how light they are, very user friendly and the menus and the displays

are very easy to use.”

Russell Penton

Health and Security Officer, Claridge’s

SL SERIES: DISCREET WAS NEVER THIS SLEEK

Understanding how important image and discretion are, Audiolink Ltd. suggested the MOTOTRBO SL Series digital two-way radios to Claridge’s. Not only did they have an incredibly sleek shape and slim size that fit the staff’s executive attire, the SL Series portables are so light, they are less than half the weight of a standard radio, yet so robust and reliable, they stand up to the longest shifts and most demanding tasks.

Effortless to carry, elegant in styling and easy to use, with Bluetooth® wireless and compact single-wire accessories that are covert and comfortable to wear, the SL Series has enhanced discreet communication and increased guest satisfaction at the famed London hotel.

When a guest steps out of a cab, the doorman can quickly and discreetly communicate the name of the guest to reception, so by the time that person is ready to check in, reception is already prepared with the guest’s name. The extra minutes the radios provide help make the difference in the guest experience.

IMPROVES THE WAY STAFF INTERACT

From the front desk to the back office, Claridge’s personnel are enthusiastic about the compactness, covertness and convenience of the SL Series.

“When we communicate with the luggage porters, often guests are standing in front of us. It’s difficult to do in a subtle way, but the SL Series really helps, because it’s very small and it’s very convenient. It almost goes unnoticed,” says receptionist Ruby Mountain. “We wear them on our uniform so it’s nice to have it light and it makes the uniform look smart because you can’t see the radio.”

“Our definitive goal is to settle in a guest as swiftly and as comfortably as possible. We

communicate with many different departments to make one simple step happen. The SL Series radio is one of the tools which helps us do it.”

Michael Bonsor

Hotel Operations Manager, Claridge’s

About Audiolink Ltd.

A radio communications company based in London, Audiolink Ltd. has enjoyed a historic 35-year partnership with Motorola, providing comprehensive solutions in two-way technology, from the latest products and services to on-site support.

SPEEDS UP SECURITY AND RESPONSE TIME

“In the middle of an incident, my officers need to be able to contact each other instantly, and using the MOTOTRBO SL Series we do that fantastically well,” says Security Manager Tony Matthews. “If they have to escort someone out, they need to be discreet. The

cables need to be very comfortable so we can hide them behind our suits and be comfortable for the staff to wear.”

Describing how critical the radio’s speed and efficiency are for communicating between all departments, fellow officer Penton says, “There’s no dialing of any numbers. It’s push, click and talk, and you’re assured that you’re going to speak to who you need to speak to on the other end of the line.”

ENHANCES THE GUEST EXPERIENCE

With its sleek shape, uninterrupted coverage, crystal-clear audio, enhanced features and integrated data applications, the MOTOTRBO SL Series is ensuring Claridge’s maintains its legacy of flawless service

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Urbanears Kransen

headset. earphonesUrbanears Kransen
My basic review of this new earpiece it starts up well, looks pretty cool, is easy to run and actually energy efficient, the earpiece really is a fine product. Im glad I bought it, read further beneath.

The era of cheap earphones sounding like garbage has swiftly become history. It’s now possible to recommend pairs around $50 or less now, when a few years ago I cringed at the thought. The Urbanears Kransen, at $39 (direct), is an in-ear pair with a smart, simple design and gobs of bass response. Typically, you’d expect earphones in this price range to either have no real bass or to distort the bass like crazy, but the Kransen brings the low frequency response and manages to avoid distortion. Purists seeking a flat-response or crisp sound signature should look elsewhere, though; this is an option for bass lovers, balanced out with just enough high-mid presence so that things don’t sound muddy. The Kransen doesn’t quite edge out the Editors’ Choice JLab Fit$28.74 at Amazon, but it’s a solid set at a good price.

The in ten colors, the Kransen’s$39.00 at Amazon look is modern and simple. The plastic on the earpieces is a matte surface that matches the cable’s color, and the only deviation from the uniform color scheme is a small metallic panel on the inside of the earpiece (and hidden from view when the Kransens are in your ears) that has the logo and “L” or “R” etched into it. The fit is lightweight and secure.

An inline remote control and mic are located along the left ear’s cable at about chin level, and at about mid-chest the rubberized cables join into one cloth-lined cord. The single-button remote can play/pause music, answer calls, or skip tracks with multiple button taps, but it offers no way to adjust the volume. The Kransen is light on accessories, only shipping with three total pairs of eartips and no carrying pouch. At the bargain price of $40, however, a lot of accessories shouldn’t be expected.

Urbanears Kransen inlineThe Kransen is armed with some clever design aimed at helping you keep your earphones tangle-free when stowed in your bag. The two earpieces snap together when not in use, and the rubber area at the end of the cable has a hole that the 3.5mm connection can slide into after you’ve looped the cable, acting as a sort of twist-tie and keeping the cable from tangling.

My only fear here, and this is not something I can test in my relatively short time with the product, is that the cabling inside could snap. The connection point of the cables to the earpieces and the cable’s end are the two most likely places for a cable to break, meaning you’ll need to get a new pair of earphones. Adding pressure to the end, as using this loop feature does, makes me pretty nervous about the longevity of the Kransenbut you can always choose to not use this feature, and there’s no way of being certain that my fears are warranted.

Performance
On tracks with serious sub-bass content, like the Knife’s “Silent Shout,” the Kransen does not distort even at top (and unsafe) listening levels. These earphones also manage to push out a heavy dose of powerful low-end, impressive in this price range. The secure in-ear fit may help the bass response seem a bit more powerful than it is, but the drivers are still well-equipped to deliver deep lows. At more moderate listening levels, the sense of big bass is still quite present,

On Bill Callahan’s “Drover,” his baritone vocals are given a bit of added low-end richness (which they hardly need), and the drums get an extra dose of low-end, too. This often kills the mix on bass-boosted earphones, but the Kransen combines the healthy lows with enough high-mid and high frequency presence to balance things out. Without a doubt, this is still a bass-lover’s earphone pair and not for anyone seeking a particularly crisp or flat-response sound, but it doesn’t eliminate the high-mids and highs to the extent that things sound muddy.

Jay-Z and Kanye West’s “No Church in the Wild,” which features some hefty sub-bass synth hits that punctuate the beat, comes off as another bass-forward affair. Those synth hits are delivered with almost subwoofer-like force, but the attack of the kick drum loop here misses its sharp edge that helps it slice through the beat. The vocals stay out in the forefront of this dense mix nonetheless, and the song remains balanced enough so that bass lovers can still hear the other aspects besides the bass.

Classical tracks like John Adams’ “The Chairman Dances” actually sound excellent on the Kransen. The bass boost lent to the lower register strings gives things a nice round sound, while the higher register strings and percussion already possess a natural advantage over the rest of the orchestra, so they’re less affected by the dialed-back high-mids and highs of the earphones. Again, purists won’t love this sound, but the Kransen delivers a nice balance of rich bass response with at least some crispness in the high-mids here that it can’t seem to attain on mixes from other genres.

If you’re looking for the big bass experience and have a bit more money to spend, the in-ear SOL Republic Relays$79.99 at Verizon Wireless delivers powerful lows and balances them, somewhat, with the rest of the frequency range. If you’re after a more balanced sound overall, with less booming bass response, the TDK EB950 and Sennheiser CX 685 SPORTS$49.00 at Buydig.com both offer a solid, balanced listening experience. And if you wish to go even cheaper than the Kransen’s budget price, the Editors’ Choice JLab Fit offers solid audio and more accessories. For $40, however, the good-looking Urbanears Kransen is a worthy option that delivers distortion-free, thunderous low-end for the budget-minded bass lover.

Wireless Headsets for Voice Recognition

earpiecehey! found this website and had to share with all of you, hope you like it

OverviewVoice recognition is the process of using technology to convert your spoken words into text. This process has been adopted by many specialist disciplines – lawyers, doctors, pathologists, etc. In fact, voice recognition can provide huge productivity gains to anyone who needs to dictate reports whilst using their hands for purposes other than typing.
Over the past few years voice recognition converts have been seeking a wireless headset that provides excellent voice quality input to recognition software. During this period my company, AAAHeadsets, have been actively involved in helping customers achieve this outcome.
The ProblemIn 1998 one customer undertook an extensive assessment of a range of headsets (both corded and wireless) over an eight week period. He determined that the Plantronics CS60-USB gave the best results. However, while acceptable, the results were not optimal. Staff still had to find and correct a number of misinterpretations made by their software package.
Any user of Dragon Dictate or similar voice recognition product knows that every % improvement in speech recognition means more productivity. The difference between a 96% recognition rate and a 99% recognition rate is finding and correcting 15 words instead of 5 in a 500 word document. Error correction kills productivity, so every error eliminated is valuable time saved.
See all 2 photos Plantronic CS60-USB Wireless HeadsetSource: AAAHeadsets The SolutionThe Plantronics CS60-USB wireless headset was the best available solution for some time. Then Sennheiser released their DW Office headset. This headset provided a leap in voice recognition results. For a number of years Sennheiser had been recognised as having the best noise cancelling headset microphones. Now they also had the best interface to voice recognition software. But there were still recognition errors.
Sennheiser have recently launched their DW Pro 1 (single ear) and DW Pro 2 (two ear) wireless headsets and these have created a new standard in speech recognition. Previous users of the DW Office have reported reductions in recognition errors of about 15%.
The DW Pro1 and DW Pro2 enable you to improve your speech recognition rate while enjoying the freedom to move around without being tethered to your computer. This freedom supports creative thought and writing which is important when trying to convert complex thoughts to meaningful words.
See all 2 photos Sennheiser DW Pro1 Wireless HeadsetSource: AAAHeadsets The Impact of NoiseBackground noise is also an important environmental factor when using a speech recognition package. Your headset microphone will pick up any environmental noise (machinery, other voices, computers, etc) and add it to your voice before presenting it to your voice recognition software. This makes it very hard for the package to interpret your words correctly.
The Sennheiser DW Pro1 & 2 have ultra noise-cancelling microphones which successfully filter out unwanted background noise. In fact, in my opinion, Sennheiser has the most effective noise cancelling microphones on the market. That is why noisy schools and doctors waiting rooms choose Sennheiser DW headsets.
Sennheiser DW Pro1 Headset Lifestyle Source: Sennheiser Communications ConclusionVoice recognition software packages perform two primary functions:

converting your voice into text for report production, and

controlling your computing environment (i.e. computer and software functionality).
Correcting words in reports is time consuming. However, losing control of your computer programs through poor recognition is scary. Put a value on your time and invest in a Sennheiser Pro headset to optimize your speech recognition system.
Experienced voice recognition users, with a Sennheiser Pro headset, estimate that their keyboard usage has been reduced by around 95%. Would you be happy with 95% less keyboard usage ?
Experienced voice recognition users, dictating complex reports using a Sennheiser Pro headset, are achieving such a high level of recognition that they find it difficult without their headset.
What are you waiting for? Improve productivity, get a Sennheiser Pro wireless headset today.

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